Policies
STANDARD POLICY (August through April): If cancellations are made more than 15 days before your reservation date, a full refund of your deposit less a 5% of reservation service charge will be returned. If cancellations are made 7 to 14 days of your reservation the deposit, less a 5% fee, will be transferred and applied to a future trip later that year or the following season or for retail purchases of anything in our stores or website. If the cancellation is made within 6 days of your reservation, the deposit is forfeited.
SPECIAL MAY, JUNE & JULY CANCELLATION POLICY: If cancellations are made more than 30 days before your reservation date, a full refund of your deposit less a 5% of reservation service charge will be returned. If cancellations are made 15 to 30 days of your May, June or July reservation, the deposit, less a 5% fee, will be transferred and applied to a future trip later that year or the following season or for retail purchases of anything in our stores or website. If the cancellation is made 7 to 14 days of your May, June or July reservation, the deposit is forfeited. If cancellations or changes are made within 6 days of the May, June or July reservation, full payment will be taken using the credit card on file for the deposit.
We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel or receive a refund. Often times “bad weather” is the best fishing weather! Please keep this in mind. Failure to show or failure to cancel in a timely manner will result in your being liable for the entire cost of the reservation and our resultant collection of that amount from you. All reservations and rentals are secured with a valid credit card. Travel insurance is highly recommended.
We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel or receive a refund. Often times “bad weather” is the best fishing weather! Please keep this in mind. Failure to show or failure to cancel in a timely manner will result in your being liable for the entire cost of the reservation and our resultant collection of that amount from you. All reservations and rentals are secured with a valid credit card. Travel insurance is highly recommended. Some examples: Signature Travel Insurance by IMG/Global Rescue, Allianz Travel Insurance, CPO Sportsmans Travel Insurance, Travel Guard. CrossCurrents has no affiliation to any of these companies, though, we are a member of MOGA (Guide/Outfitter Trade Association) and they have a pretty good partnership with Global Rescue, so that’s the one we would recommend considering first. We are providing these names and links for your convenience. We have no affiliation with any of the insurance companies, nor do we endorse any of these companies but we highly recommend travel insurance on bigger trips (like the Smith or groups sizes larger than 8).
We understand that unforeseen situations can lead to cancellations and we reserve the right to make refund decisions on a case-by-case basis. We encourage the use of Trip Insurance to avoid uncomfortable cancellation situations.
PET POLICY: Our pet policies cover common sense issues by which you would probably abide regardless. Generally, what we expect from you during your stay at CrossCurrents Fly Shop is that you be responsible for your pet and that you ensure that your pet does not interfere with our other guests’ stay.
- If your dog is not comfortable with other people and other dogs around, if they bark excessively when left alone in a strange place; if they have any tendencies to be confrontational, defensive or fearful around other dogs or people; if they might be so upset as to damage our property in their efforts to get out of their room; then please do not bring them with you.
- There is a two dog limit per room.
- Your pet must be up-to-date on vaccinations including rabies, kennel cough and distemper. It is not necessary to have proof with you, however, if necessary, you must be able to provide proof from your vet.
- Your pet must be leashed at all times when out of your room.
- You must pick up your pet’s droppings immediately and dispose of them properly in our outdoor trash receptacle.
- You may leave your pet unattended in your room, however please be aware that you will be held responsible for any damage your pet might do while you are away. You know your dog best, so please use your good judgment regarding leaving your dog alone. If your dog barks while you are gone, we will call you to return to the premises.
- Your pets are not allowed on any of our furniture. A $50 cleaning charge will be applied for soiled or excessively hairy blankets, spreads, sheets or sofas. If your animal urinates or defecates on our carpeting you will be responsible for cleaning or replacing the carpet at a minimum cost of $100.
- Owners will be held responsible for any damage to property done by their animal and for any injury their animal might cause to another guest or an employee or owner(s) of CrossCurrents, Inc.
- We reserve the right to refuse to accept any or all animals, and we reserve the right to terminate your stay with no monetary refund if our rules are deliberately disregarded.
Guided trips require a 50% deposit that is collected and applied on a per guide day basis. Your Guide Day(s) will not be confirmed until deposits are received.
Travel insurance is highly recommended. Some examples: Signature Travel Insurance by IMG/Global Rescue, Allianz Travel Insurance, CPO Sportsmans Travel Insurance, Travel Guard. CrossCurrents has no affiliation to any of these companies, though, we are a member of MOGA (Guide/Outfitter Trade Association) and they have a pretty good partnership with Global Rescue, so that’s the one we would recommend considering first. We are providing these names and links for your convenience. We have no affiliation with any of the insurance companies, nor do we endorse any of these companies but we highly recommend travel insurance on bigger trips.
STANDARD Guide Trip Policy: If cancellations or changes are made more than 30 days before your reservation, a full refund of your deposit, less a $25 per Guide Day reserved service charge, will be returned. If cancellations or changes are made between 15 and 30 days of your reserved date(s) your deposit will be applied to a future trip later that year or the following season or used for retail purchases from our stores or online. If cancellations or changes are made within 8 to 14 days of your reserved date(s) the entire deposit will be forfeited and will be used to pay in part to the scheduled Guide(s) in lieu of lost wages. If cancellations or changes are made within 7 days of your reservation, full payment will be taken using the credit card on file for the deposit, as we have to pay our Guide(s) in full for those lost wages.
If we are unable to provide your reserved Guide service due to unforeseen events, your entire deposit will be refunded and we will beg for your forgiveness. We understand that unforeseen situations can lead to cancellations and we reserve the right to make refund decisions on a case-by-case basis. We recommend Travel/Trip Insurance.
We do not normally issue cash refunds for cancellations made within 30 days of your reservation. We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel or receive a refund. Often times “bad weather” is the best fishing weather! Please keep this in mind. Failure to show or failure to cancel in a timely manner will result in you being liable for the entire cost of the reservation and our resultant collection of that amount from you. All reservations are secured with a valid credit card. Please be certain of your dates to avoid complications and service charges. Travel insurance is recommended on extended trips. Some examples: Signature Travel Insurance by IMG/Global Rescue, Allianz Travel Insurance, CPO Sportsmans Travel Insurance, Travel Guard. CrossCurrents has no affiliation to any of these companies, though, we are a member of MOGA (Guide/Outfitter Trade Association) and they have a pretty good partnership with Global Rescue, so that’s the one we would recommend considering first. We are providing these names and links for your convenience. We have no affiliation with any of the insurance companies, nor do we endorse any of these companies but we highly recommend travel insurance on bigger trips (like the Smith or groups sizes larger than 8).
Special SMITH RIVER Reservation/Deposit/Cancellation/Refund Policy: Smith River Guided Trips require a 50% deposit and dates will not be confirmed until the deposit is received. The remaining balance is due by April 1st of the year of your trip. The deposit and full payments are non-refundable. We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel or receive a refund. Often times “bad weather” is the best fishing weather! Please keep this in mind. Failure to show or failure to cancel in a timely manner will result in your being liable for the entire cost of the reservation and our resultant collection of that amount from you. All reservations are secured with a valid credit card. If our Smith River Outfitter is unable to provide guide service on the Smith due to unforeseen events (mainly low, unfloatable water), your deposit may be applied toward a future launch date or other fishing alternatives may be performed. Our Outfitter will discuss the options with you. Travel insurance is highly recommended for Smith River Guided Trips. Some examples: Signature Travel Insurance by IMG/Global Rescue, Allianz Travel Insurance, CPO Sportsmans Travel Insurance, Travel Guard. CrossCurrents has no affiliation to any of these companies, though, we are a member of MOGA (Guide/Outfitter Trade Association) and they have a pretty good partnership with Global Rescue, so that’s the one we would recommend considering first. We are providing these names and links for your convenience. We have no affiliation with any of the insurance companies, nor do we endorse any of these companies but we highly recommend travel insurance on bigger trips (like the Smith!).
Boat and Equipment rentals require a 50% deposit that is collected and applied on a per rental day basis. If cancellations are made more than 30 days before your reservation, a refund of your deposit, less a 15% of deposit service fee will be returned to you. Cancellations made 15 to 30 days before reservation, your deposit, less a 15% service fee, will be applied to a future rental later that year or the following season or for purchases of anything in our stores or website. Cancellations made within 14 days of your reservation the entire deposit will be forfeited.
We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel and receive a refund. Often times “bad weather” is the best fishing weather! Please keep this in mind. All reservations and rentals are secured with a valid credit card. We require a Credit Card, Account Verification/Pre-Authorization and Identification at the time of rental. Your credit card will be charged the replacement price for any equipment not returned or destroyed.
If we are unable to provide boat or equipment rental service due to unforeseen events, your entire deposit will be refunded. We understand that unforeseen situations can lead to cancellations and we reserve the right to make refund decisions on a case-by-case basis.
Other Boat Rental Policies:
* For the Missouri River: CUSTOMER Haul* option: If the customer has their own tow vehicle (& trailer for rafts or rents one of CrossCurrents’ raft trailers) and can haul, launch, load and return the boat on their own, they receive a 50% discount on any shuttle for that vehicle. Customer can stay out later than our store hours with no additional fee (i.e. you can bring the boat back at dusk.)
** For the Missouri River: SHOP Haul** option: CrossCurrents launches and picks-up boat between the Dam and Craig (or $20 for Stickney, Spite, Dearborn or Mid-Canon; or $30 extra for Mountain Palace or Prewett Creek; or $50 extra for Pelican, or $75 extra for Cascade). Shop Haul watercraft will need to be at the desired take-out 1 hour prior to the fly shop’s closing time. We also offer a 50% discount on 1 shuttle of the customer’s vehicle. (See our website for information & prices on our Shuttles.). All Boats must be back the shop by closing time -unless prior arrangements are made and paid for at the time of rental. ($40 Late Return Fee for all ramps other than Craig. $10 Late Return Fee for Craig.)
* For Smith River trips: We offer a special discount for Smith River trips of $130/day/raft.
* For Smith River trips: To pick up your boat the day before your launch date, it is $50 for that day (i.e. $650 for the 5 days floating on the Smith + $50 to pick up day before = $700 total.)
** For Smith River trips: When you pick up your Raft and Equipment rentals, you must pay a $300 Security/Damage deposit. This deposit will be returned in full if all the equipment is returned and not damaged. Any damaged or missing equipment will be deducted from the deposit and the balance returned to the customer within 3 days of returning the equipment.
* For Smith River trips: Raft and Equipment must be reassembled and cleaned upon return. CrossCurrents has all the cleaning supplies, hoses, buckets, brushes, etc. for quick, easy cleaning at our Craig store. Or, the renter will pay CrossCurrents a $10 fee to do the reassembly and cleaning for them. (This can be deducted from the Security/Damage deposit.)
* All Shop Haul boats & equipment must be back to the Craig before we close (usually 7:00pm in the Summer, 5:00pm in Spring and Fall) on the last day of rental. –Unless other arrangements are made & paid for at the time of rental. ($40 Late Return Fee for all ramps other than Craig. $10 Late Return Fee for Craig.) If Customer is Hauling the boat, they may stay out late and return the boat after we close.
* All rental boats & equipment (except some waders & rods) are kept in Craig. There is a $300 Shuttle Fee for CrossCurrents to deliver boat(s) from Craig to Helena or to bring boats back to Craig that are dropped off in Helena. We cannot guarantee an exact shuttle time to deliver boats to Helena as we have limited vehicles & personnel to make a special trip to Helena. We highly recommend you pick up the boat(s) & equipment from our Craig store. We can then help renters with boat/equipment set up, packing, repair instructions, etc.
* All renters must fill out and sign a Rental Agreement Form and secure the equipment with a valid credit card.
* All persons renting assume full responsibility for their own safety and the safety of their party.
* All persons renting assume responsibility for damage to boats and equipment and will be charged the full repair price or replacement price if the product is lost, damaged or destroyed.
* Studded Wading Boots are NOT PERMITTED on our inflatable boats!! You are responsible for all damage!
*Demo Program. If you decide to purchase a new one of the products you are renting within two weeks of your rental date, we will deduct the rental price (up to 5 days worth of rentals) off the purchase price.
SHUTTLE SERVICE POLICIES:
Limitation of Liability:
Insurance follows the vehicle not the driver. When you have a shuttle service move your vehicle and trailer, your insurance company is the primary carrier. It is agreed by the Customer and CrossCurrents, Inc. dba CrossCurrents Fly Shop that any and all damage resulting from the vehicle shuttle requested will be paid for by the owner of the vehicle being shuttled or by the motor vehicle insurance policy of the vehicle owner. If the vehicle is damaged during the shuttle and the shuttle driver is at fault, then CrossCurrents, Inc. will reimburse the Customer or vehicle owner up to $600 in payment toward their insurance deductible. CrossCurrents, Inc. accepts no other liability for damages resulting from the shuttle. By signing up for a shuttle, you are granting permissive use of your vehicle. This agreement will remain in effect from the day of the shuttle and forward into the future.
Our goal at CrossCurrents Fly Shop is to offer you the very best selection at great prices with great service. We want you to be satisfied with not only the products you purchase but also the customer service you receive from our Staff. To allow us to continue in this tradition we have implemented the following policies.
Shipping: CrossCurrents offers free ground shipping on orders over $75 within the continental US on most regular priced merchandise. Some exceptions do apply such as boats, frames, etc.. On those items we will charge you our shipping cost and in some cases will share the shipping costs with the customer –saving them money. We utilize USPS and UPS with insurance and tracking. Insurance charges may apply to items over $100 due to the extra cost. It’s usually pretty nominal and well worth it. Shipping charges will apply to sale items.
Alaska, Hawaii & Foreign Orders: On orders to be shipped to Alaska or Hawaii or Foreign Countries we will charge you our actual shipping costs. If you are in Alaska, Hawaii or a Foreign Nation, please contact us and we can work this out with you. We utilize PayPal Invoicing for these customers to pay the extra shipping fees.
Sales Tax: No sales tax is charged for in-stock items purchased in our Helena store. There is a 4% local Resort Tax for items and services purchased in our Craig store. Sales tax will be charged on items drop shipped from Orvis by us to states with sales tax.
Mail Order Returns and Exchanges: Regular priced merchandise can be returned for sizing or order discrepancies or dissatisfaction within 15 business days of receipt of packages. Items must be in new condition with no signs of wear or washing and in all the original packaging and with all original tags. You will be reimbursed minus the actual initial shipping charges. Return shipping charges are the responsibility of the customer. You must have your receipt (original or a copy) for the merchandise for us to process the return/exchange or store credit.
Sale & Closeout Items: Shipping charges will apply to sale & closeout items. Only exchanges or store credit will be allowed on sale items with discounts less than 30% but they must be accompanied with the store receipt and the items must be in the new condition and packaging they were sold/shipped with originally. Returns or exchanges are not accepted on any merchandise indicated as a closeout item or items that have a discount amount of 30% or more off of the standard retail price.
In Store Purchase Return/Exchange Policy: All returns must be in new condition with no signs of wear or washing and in all the original packaging and with all original tags and our store receipt. (Being on our Customer List will allow us to look up your previous purchases and make returns and exchanges much easier. CrossCurrents does not sell or trade any of our customer’s information. See our Privacy Policy.)
Regular priced items may be returned or exchanged for full credit of purchase price if the item is returned within 15 days of purchase with a receipt. Regular priced items returned or exchanged 16-30 days after purchase with a receipt must be approved by a Manager and may be subject to a 15% restocking fee. Regular priced items returned more than 30 days after purchase with a receipt must be approved by a Manager and will be given store credit only less a 15% restocking fee.
Items without a receipt but are current products/models may be returned for the lowest marked sales price with a Manager’s approval for store credit only.
Regular Sale Items (discounts less than 30%) may be returned or exchanged or given store credit within 15 days of purchase with a receipt.
Specially Marked or Closeout or Clearance Items (discounts of 30% or more) may only be returned within 15 days of purchase with a receipt for store credit only.
Full credit of purchase price or an even exchange will be given if the item has a clear and obvious manufacturer’s defect if they are returned within 30 days of purchase. Excessive wear, improperly used or abused products cannot be returned. After 30 days, any defective item return/exchange will have to be approved by a Manager and/or will be taken care of directly by the manufacturer.
School/Clinic/Classes Reservation/Deposit/Cancellation/Refund Policy: Reservation for Schools, Clinics &/or Classes require a deposit (50% of total cost or a flat dollar amount) that is collected and applied on a per Attendee per Class basis. The balance is to be paid upon arrival at the Class.
If cancellations are made more than 11 days before your Class date, a full refund of your deposit less a 5% of deposit service charge will be returned. If cancellations are made 8 to 10 days of your class, the deposit, less a 5% fee, will be transferred and applied to a future class later that year or the following season or for retail purchases of anything in our stores or website. If the cancellation is made within 7 days of your reservation, the deposit is forfeited.
PRIVACY Policy:
CrossCurrents highly respects the privacy of our customers. CrossCurrents does not sell, trade or give away any customer information including and especially, e-mail addresses.
Our web store utilizes PayPal as our payment processor and all payment information with PayPal utilizes or exceeds the latest security and privacy standards.
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